Click the 'Log In' button and use the 'Forgot Password' link to reset your login. Make sure to use the email you originally registered with. If you are still having trouble, contact us for help.

Log in and head to your account area. From there, you can update your email address, saved cards, and subscription preferences.

Friday Treats are free bonuses just for Bronze Members. They might be a short stretch video, a wellbeing tip, or something fun to try over the weekend.

Wear something comfortable that allows you to move freely - leggings, joggers, or shorts and a fitted top are perfect. Avoid clothing that’s too loose, as it may get in the way during certain exercises.

All face-to-face classes provide mats and any props we’ll be using. You’re welcome to bring your own mat if you prefer. For online classes, a mat and a small amount of clear floor space is ideal.

That’s absolutely fine! Most classes are beginner-friendly, and I’ll always guide you through modifications and options. Just let me know on your health form or before class if you’re new.

Once booked, you’ll receive a link via email and in your account area. Just click to join at the class time. For the best experience, position your camera so I can see your whole mat, and try to join a few minutes early to check your setup. If you haven’t already, you can download Zoom here.

It is best to avoid heavy meals right before your session. A light snack about an hour before is usually fine - just make sure you feel comfortable and not too full during movement.

Please try to arrive on time so you can take part in the warm-up and settle in safely. If you do need to leave early, just let me know in advance and make sure to exit quietly so others are not disturbed.

It is helpful if your camera is on so I can give you guidance, especially during 1-2-1s or correction-focused classes. However, I understand some people prefer privacy - do what feels right for you.

Please let me know in advance by filling out your health form carefully and noting anything I should be aware of. I will always offer modifications, but it is important that I know how best to support you safely.

If you ever feel dizzy, in pain, or unwell during a session, please stop immediately and let me know. Listen to your body - there is no pressure to push through. Your wellbeing always comes first.

It’s common to feel sore 1–2 days after a session or Pilates class, especially if you’re new or trying something different, but it can happen even if you are a seasoned practitioner. Gentle movement, stretching, staying hydrated, and applying warmth can help ease it. The good news? It means your muscles are adapting and getting stronger!

If you miss a class that was booked using a pass, that credit is still counted as used. Make sure to cancel or reschedule within the allowed timeframe to avoid losing it.

Refunds are not issued for unused or late-cancelled bookings, but you can cancel or reschedule any class in advance via your account. If you’re unsure, feel free to get in touch.

If I ever need to cancel, I will let you know as soon as possible. Your credit will remain in your account and can be used to rebook another session.

Unfortunately, we cannot manually move your class bookings - even if a class is cancelled by us. If a class is cancelled, the credit will be returned to your pass so you can rebook. We are only able to move bookings for 1-2-1 sessions and private dance sessions directly.

Your safety is a priority. These forms are standard practice across the fitness industry and help us understand any injuries or conditions you may have so we can support you appropriately in class. They may also be required as part of insurance cover.

Once you’ve joined the free Bronze Membership and logged in, you can access the forms from the menu in the website footer. Here’s a step-by-step blog post to help you fill them out.

Once logged in with your Bronze Membership, you’ll find the link to the Treats in your members area. The most recent two videos and PDFs are also available via a dedicated tab in the Fit by Wix app. Please note: app-based treats disappear as new ones are added. Full guide here (includes where to find your members area).

Treats are always available through the Bronze members area. However, only the most recent two will show in the app, and these rotate out as new ones are uploaded.

Log in, go to the Book Now page, and choose your class or session. If you have a valid pass, it will be selected automatically - you just need to confirm your booking. Step-by-step blog guide here.

Yes. Go to “My Bookings” in your account area. From there, you can cancel or reschedule, as long as it’s within the allowed cancellation window. More info here.

You must book all classes or sessions before your pass expires. Any unused credits will be lost, and unfortunately, we can’t retrieve or credit them once expired.

Yes, you can book multiple spaces under your own name, but the system will list your name for each booking. If you are booking on behalf of someone else, you must complete their health form on their behalf. They will not have direct access to the booking or any resources unless they create their own account.

Most classes appear on the calendar several weeks in advance, depending on how far ahead the schedule has been set. If you cannot see a class yet, it may simply not be open for booking—but feel free to check back later or get in touch.

Please contact me as soon as possible. I cannot guarantee refunds, but I will do my best to help resolve any genuine mistakes.

Competition A is a fun, ongoing prize draw that rewards consistency and community spirit. You earn entries by purchasing passes or memberships, taking part in challenges, and sharing posts or selfies. Winners are drawn regularly, and prizes are updated throughout the year.

You get entries in several ways: Class Passes: 1 entry per pass (any type), regardless of value. 30-Minute Sessions or Dance Privates: 2 entries each. 60-Minute Sessions or Dance Privates: 3 entries each. Recurring Memberships: 1 entry per payment received for any monthly plan. Challenges: 1 entry for each challenge you join (must comment “done” or similar at least once). Photos/Selfies: 1 extra entry per image shared in the challenge group or on social media (with tags). Top 10 Contributors: If you’re listed in the Top 10 in the private group on the last day of the month, you’ll receive 1 bonus entry.

Recurring monthly membership payments now count for entries—1 entry is given per payment received. Free plans like Bronze are not included.

Most entries are tracked manually or through automated booking and payment systems. For example, passes, sessions, and recurring membership payments generate entries automatically. Photo and social media entries are recorded based on your posts, and group contributor entries are pulled directly from Facebook’s list.

The 1st prize is always a guaranteed 30-minute live online 1-2-1 session, or 30-minute live online dance private session, or 30-minute live online group training session. Other prizes vary and may include handmade or local items like knitted pieces, felt keyrings, or crystals. Prize examples are shown on the website and updated throughout the year.

Yes. VFJ Pilates reserves the right to change the prize draw terms at any time. Entries must be earned fairly and honestly. Prizes are non-transferable and cannot be exchanged for cash. Details on prize draw dates, entry cut-offs, and announcements will be shared on the website or in the WhatsApp group.

This is a simple way to share the VFJ Pilates community with your friends—and get rewarded for it! When someone new signs up using your referral link and books their first class or session, both of you will receive a 10% discount.

You must be logged in to access your referral link. Visit the Refer a Friend page and log in to get your unique referral link. Share it with your friends via text, social media, or email. Once they book their first class or session, the discount is then actived for both of you.

You and your friend will each get a 10% discount - applied to the first billing cycle of any membership or on a single pass purchase. This reward only activates once your friend has booked their first class or session.

No - not to generate the referral. But to trigger the discount, they must use your referral link and book a class or session. The discount will then be applied automatically.

Yes, definitely! You’ll receive a 10% discount for each friend who books using your link. It’s a great way to share the benefits and enjoy some savings together.

Challenges are free for everyone - no membership required - and are designed to help keep you motivated, moving, and consistent. Most are fitness-based, with occasional wellness or lifestyle themes. They’re a great way to stay accountable and build healthy habits.

You’ll find all current and past challenges on the Challenges page. Each one includes downloadable graphics such as an overview calendar, relevant exercises, benefits, and tips for rest days, modifications, and getting the most out of your challenge.

You can download the materials straight from the Challenges page and follow along at your own pace. To join live and take part in real-time, you’ll need to be in the WhatsApp group. Contact us for the link or download the Fit by Wix app to find it.

Each time you take part in a challenge, you get one entry into the ongoing competition. To qualify, you must comment at least once with “done” or something similar during the challenge. You’ll get bonus entries for every sweaty selfie or photo you post.

Participation is encouraged - let us know when you’ve completed the day’s reps or task. Feel free to share how you’re modifying the challenge, if you’re switching rest days, or if you’re struggling and need support. We’re here to cheer you on!

The app makes it easier to book classes, manage your passes or memberships, and access groups more easily from your phone. It’s not essential, but it’s very handy if you prefer using a mobile device. Having the app also ensures you stay up to date with class notifications, including any cancellations or changes.

Search for “Fit by Wix” in the App Store or Google Play. Once downloaded, open the app and use the invite code: XEBRPF to connect directly to my site. Make sure to sign in using the same email and password you used to register on the website - otherwise, your bookings, memberships, and passes will not show.

You can book classes and 1-2-1s, check your remaining pass credits, manage your bookings and memberships, and access the website groups. You can also view blog posts, access your online programs, browse the shop, check the FAQs, and enjoy limited access to Friday Treats. Use the tabs at the top of the app to explore everything available.

No, everything can still be accessed through the website, but the app is a quicker, mobile-friendly option if that suits you better.

These passes allow you to book a set number of private 1-2-1 sessions or dance private sessions at a discounted rate. You’ll choose the right pass for your session type and length, and once bought, it is stored in your account and automatically applied at checkout.

Go to the Passes page and select the pass you need. You’ll need to be logged in to complete your purchase. If you need help, there’s a step-by-step blog post here.

After purchasing, your pass is automatically stored in your account. When you go to book a 1-2-1 or dance session, your pass will be selected by default. You’ll still see the “Pay Now” option, but it won’t be used unless you select it manually. If you have more than one valid pass, the system will use the one that expires first.

Ye - your sessions must be booked before the pass expires. Any unused credits will be lost once the pass expires, and we’re unable to retrieve or credit them afterwards. We cannot see how many were left on an expired pass, so please make sure to book everything in time.

Memberships are monthly plans that give you access to exclusive online and on-demand content. Some plans also include access to live classes, depending on the membership you choose. Your plan renews automatically each month until you cancel.

Head to the Membership Descriptions page to compare what each plan includes. Whether you want weekly videos, a mix of live classes, or full support through a premium option, you’ll find a plan that suits your goals.

Log in and go to your account area. Under “My Subscriptions & Passes,” you’ll see your active plan. From here you can cancel or change card details.

There’s no pause option at the moment. If you need a break, it’s best to cancel and rejoin when you're ready. Just be sure to cancel before your next billing date to avoid being charged.

A Class Pass is a one-off payment that lets you book a set number of classes at a discounted rate. The standard pass gives you 6 classes for the price of 5. Once purchased, the pass is stored in your account and automatically applies when you book.

Go to the Passes page and choose the pass that fits your needs. You’ll need to be logged in, and payment is taken securely during checkout. If you’d like a step-by-step guide, there’s a helpful blog post here. You must still book all classes or sessions and do so before your pass expires. Any unused credits will be lost once the pass expires, and we are unable to retrieve or credit them afterward.

Once you’ve bought a pass, it will be automatically applied when you book a class - no need to select anything manually. If you have more than one valid pass, the system will always use the most relevant one, starting with the one that expires first. You’ll still see the 'Pay Now' option, but your pass will be selected by default unless you choose to pay instead. You must still book all classes or sessions before your pass expires. Any unused credits will be lost once the pass expires, and we’re unable to retrieve or credit them afterward. There’s a step-by-step guide here if you need help.

Log into your account and go to the “My Subscriptions” section. You’ll see how many credits remain and when the pass expires. You can also manage your passes and bookings there if needed.

The Bronze Membership is completely free and gives you access to essential health forms, Friday Treats, and other occasional bonuses. It also helps keep bots out of the site and makes it easier for you to book classes or sessions in future.

Go to the actual Bronze Membership sign-up page. If you’re not logged in, you’ll be asked to sign in or create an account first. Once you’ve joined, you’ll automatically get access to the extras. If you need help, you can also follow this blog post with step-by-step instructions.

Once your Bronze Membership is active, you’ll unlock the health questionnaires, receive Friday Treats, and be able to book classes or sessions more easily. You'll also get occasional members-only news or offers.

Nope! It’s totally free and doesn’t expire – you don’t need to enter any payment details. If you decide to join a paid membership later, you’ll still need to keep your Bronze Membership active to continue receiving Friday Treats.

Yes, your Bronze Membership will stay active alongside any other plan. This allows you to keep accessing Friday Treats and your saved account features. You can only have as many paid plans as you would like, and Bronze is designed to sit underneath everything.

You can cancel the Bronze Membership from your account, but we recommend keeping it if you want to access Friday Treats or rejoin easily in the future. It’s free and helps unlock features across the website.

Welcome! The best place to begin is by signing up for the free Bronze Membership. This gives you access to essential health forms and special monthly treats. From there, you can browse class passes, memberships, or book a 1-2-1. If you’re stuck, check out this beginner’s guide.

Click the “Log In” button at the top of the site. If you're on mobile, use the three-line menu. You’ll be asked to enter the email you registered with. If you get stuck, there’s a step-by-step login guide here.

After logging in, go to the “My Account” section. You’ll find your bookings, passes, membership info, saved card details, and delivery addresses. You can also update your email preferences. There’s a full guide here if you need help.

Passes are one-off payments for a set number of sessions, used to book services like classes, 1-2-1s, or dance privates. Most offer around a 10% discount, and class passes give you 6 classes for the price of 5. Memberships, on the other hand, are primarily for online and on-demand content, although some also include access to live classes. You can read more about passes here, or view our membership options.